Terms of Use

TERMS OF USE OF THE AU COQ WEBSITE

 

1. INTRODUCTION

WE INVITE YOU TO CAREFULLY READ THE TERMS OF USE OF THE AU COQ WEBSITE.[1]

TO ACCESS THE ONLINE ORDERING SERVICE OF THE AU COQ WEBSITE, YOU MUST FIRST CREATE AN ACCOUNT BY COMPLETING YOUR CUSTOMER PROFILE AND SUBMITTING TO THESE TERMS OF USE AND TO THE AU COQ PRIVACY POLICY.

YOUR USE OF THE ONLINE ORDERING SERVICE OF THE AU COQ WEBSITE CONFIRMS YOUR ACCEPTANCE OF THESE TERMS.

 

2. PROCEDURE

To access the AU COQ online ordering service, you must first enter your user ID and your password.

You must be an adult and a resident of Québec. You must also provide all the information that may be requested by AU COQ to process your order adequately and quickly.

You are responsible for any false or erroneous information you transmit to AU COQ. You release AU COQ and its directors, officers, employees, representatives and/or partners from all liability in case of any inadequate, fraudulent or inappropriate use of said site.

 

3. PRICES AND PAYMENT 

The prices are in Canadian dollars (CAD) and are subject to change without notice. The prices indicated on the AU COQ website are valid only at the time of the order, unless an AU COQ promotion or advertisement indicates a special price during a specific time period.

By ordering online via the AU COQ website, you accept to pay the price indicated for your order plus the applicable taxes and any other incidental charges, as applicable, via one of the payment modes offered by AU COQ. In accepting to pay the total price of your order, you irrevocably authorize any debit/credit card issuer to debit the card used for payment of the price of your order.

 

4. AUTHORIZATION TO CONTACT YOU  

By opening an account to use the AU COQ online ordering service, you authorize AU COQ to send you, from time to time, by mail or online, advertising regarding its goods and services, promotional offers, surveys, contests and/or newsletters. If you no longer wish to receive such offers or documents, you may notify AU COQ in writing in the manner indicated in article 11 below.

 

5. ERRONEOUS INFORMATION 

You are responsible for any erroneous or inaccurate information transmitted to AU COQ. It is your responsibility to correct, without delay, any error discovered in your profile or your order. AU COQ obviously is not responsible for the consequences of such a situation or circumstance.

 

6. COMPLAINT AND COMMENTS 

You are invited to communicate with AU COQ in the manner indicated in article 11 below for any complaint or comments, whether it is regarding a past order, the website, or goods and services. Please be assured that AU COQ will take your comments seriously and act on them diligently.

 

7. AVAILABILITY OF GOODS AND DELIVERY 

The menus and goods advertised on the AU COQ website or in its promotions are subject to change without notice.

AU COQ ensures the delivery of its goods within the geographical limits indicated on its website for each of its subsidiaries. You can easily check if you are situated within these limits by entering your postal code in the appropriate box. If you are situated outside the areas covered by its delivery service, please visit one of AU COQ’s take-out counters.

 

8. TRADEMARKS AND RESTRICTIONS ON USE  

The name AU COQ, the registered trademarks, the logos, the slogans and the colours and design of its website are the exclusive property of AU COQ. [1]

Your right to use the AU COQ website and its online ordering service is strictly limited to studying our goods, services and promotions and placing orders via our online ordering service.

You may not copy, reproduce, transmit or distribute the contents of the AU COQ website in any manner, in whole or in part.

Any user of the online ordering section of the AU COQ website must be an adult and reside in Québec. The user furthermore certifies that the information mentioned in his/her Profile is true and that he/she will not make illegal or inappropriate use of the AU COQ website.

 

9. LIMITATION OF LIABILITY AND APPLICABLE LAWS  

The data, mentions, indications and information appearing on the AU COQ website are only indicative. AU COQ makes no guarantee of any nature whatsoever to the user regarding its website or its contents.

The user further acknowledges that he/she has not been given any promise or warranty to invite or induce him/her to use the transactional segment of the AU COQ website.

AU COQ also does not warrant that you will always be able to have access to the transactional segment of its website or that it will always work continuously or that it will always be free of failure.

AU COQ warrants that the goods and dishes sold via the online ordering service are of merchantable quality. In the event that a customer is not satisfied with his/her order or the use of the AU COQ online ordering service, that customer should contact AU COQ by one of the means indicated in article 11 below. In any case, it is expressly understood that AU COQ’s liability will be strictly limited to the price of the order placed by the customer (excluding taxes) and that it may never exceed this amount.

AU COQ’s Privacy Policy and these Terms of Use of the AU COQ website are governed by the laws applicable in Québec.

 

10. CLOSING YOUR ACCOUNT  

At any time, you may close your account by using the function provided for this purpose, which is found in the Customer Profile. Disabling your account will prevent you from placing new orders. To access this service again, you will have to create a new account.

 

11. CONTACT US 

For any request regarding the AU COQ website or your account, or for any questions or comments, we invite you to contact us as follows:

  • By email: via the website at aucoq.ca, “Your opinion” section;
  • By phone: 514-527-8833 
  • By mail: Les Rôtisseries Au Coq Ltée
                  3060 Hochelaga
                  Montréal, Québec
                  H1W 1G2

                       

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 [1] AU COQ is a registered trademark, property of Gestion Au Coq Inc., used under licence.